Domande Frequenti

Unfrosen.it è un marketplace B2B privato nel settore moda che collega negozi indipendenti con oltre 150 marchi di moda premium. Offriamo accesso a offerte esclusive su stock in eccesso di alta qualità da brand e rivenditori affidabili in tutta Europa.

Per maggiori dettagli, contatta il tuo account manager. Di seguito trovi le tariffe standard.

🇷🇴 Romania: 4% del valore dell’ordine, con SPEDIZIONE GRATUITA per ordini superiori a 1.000 EUR

🔹 Zona 1

Paesi: 🇧🇬 Bulgaria, 🇭🇺 Ungheria, 🇬🇷 Grecia, 🇨🇾 Cipro, 🇵🇱 Polonia

5% del valore dell’ordine, con SPEDIZIONE GRATUITA sopra i 2.000 EUR

🔹 Zona 2

Paesi: Tutti gli altri stati membri 🇪🇺 dell’UE (es: 🇩🇪 Germania, 🇫🇷 Francia, 🇮🇹 Italia, 🇪🇸 Spagna, 🇳🇱 Paesi Bassi, 🇧🇪 Belgio, 🇸🇪 Svezia, 🇵🇹 Portogallo...)

7% del valore dell’ordine per ordini inferiori a 2.000 EUR, e 4% per ordini superiori a 2.000 EUR

🌍 Fuori dall’UE

Paesi: 🇬🇧 Regno Unito, 🇨🇭 Svizzera, 🇲🇩 Moldavia, 🇷🇸 Serbia, 🇲🇰 Macedonia del Nord, 🇲🇪 Montenegro, 🇦🇱 Albania, 🇬🇪 Georgia, 🇦🇲 Armenia, 🇺🇦 Ucraina e altri

Il costo di spedizione viene calcolato dopo il checkout in base alla destinazione e al volume. Il nostro team confermerà direttamente le opzioni disponibili.

Durante periodi promozionali o campagne, la consegna all’interno dell’UE può essere gratuita. I clienti fuori dall’UE devono contattarci a stock@unfrosen.com o al proprio account manager per discutere i termini.

Unfrosen.com is a private B2B wholesale platform where verified stores and retailers can buy discounted fashion stock from over 150 brands.

We collaborate directly with official European suppliers, including brands, authorized distributors, major retailers, and fashion showrooms. The stock comes from: (1) excess inventory, (2) cancelled orders, (3) overproduction, (4) past-season collections, and (5) showroom samples.

Once your business is verified, you gain access to: (1) real-time offers available only for a few days, (2) discounts of up to 80% off retail prices, (3) over 3,000 products updated regularly, (4) pre-negotiated minimum order and delivery terms, and (5) fully transparent product information with live availability.

All products are shipped directly from the supplier’s warehouse — Unfrosen does not hold or resell stock, which ensures better pricing, fresher inventory, and faster fulfillment.

The platform is fully private. Buyers never see supplier names, and suppliers cannot see buyers. Everything happens inside Unfrosen with full confidentiality and account manager support.

Any business with an active company in the clothing, footwear, or accessories sector can apply to join. All accounts undergo a thorough verification process before gaining access to our platform.

Visit Unfrosen.com and click on "Create account." Fill in the required business information to apply. Once approved, you’ll join our network of over 3,000 retailers across Europe.

We offer a diverse selection of wholesale stock: apparel, footwear, and accessories from premium brands. All products are in stock at our suppliers’ warehouses and available for immediate purchase.

New products are added every 2-3 days. We recommend checking the platform frequently to stay updated on the latest arrivals.

Yes, once your account is verified, you can browse real-time inventory directly on our platform.

Yes, the minimum order value per supplier is €500. Each supplier has its own stock and pricing conditions, which you can review before purchasing.

1. Select a supplier – Each supplier represents a different stock warehouse with different products and brands.

2. Choose products – Select items you wish to purchase from a specific supplier. The minimum order value is €500 per supplier.

3. Place your order – Once your cart meets the minimum requirement, place your order. An account manager will contact you for payment and processing details.

While we offer a wide range of brands, you can contact our team with specific requests, and we’ll do our best to accommodate them.

Yes, after your order is delivered, we will provide the product images along with the packing list.

Payment is required at the time of order placement. We accept bank transfers. Eligible partners may access payment terms via PastPay, our financial services provider.

We accept payments in Euro (€) only and RON (lei) for Romanian customers.

Prices on Unfrosen.com are exclusive of VAT.

Orders are shipped directly from our warehouses in Romania to your store. Unfrosen.com manages logistics to ensure a smooth process.

Delivery times vary depending on your location and the supplier’s warehouse. Estimated delivery dates are provided at checkout and in the supplier’s page.

Yes, once your order is shipped, you will receive tracking information.

Due to the nature of excess stock, all sales are final. However, we accept returns in cases where the delivered products do not match your order due to an error on our or the supplier’s part.

Yes, all products are sourced directly from verified brands and come with original tags. We provide detailed invoices and a certificate of conformity for each order.

We work directly with fashion brands to source new, unused stock. Products are shipped in their original poly bag or shoe box, unless stated otherwise.

Yes! Our support team is available to assist you with any inquiries. Contact us through the "Contact" page on our website.

Once an order is placed, modifications or cancellations are generally not possible. Contact customer support immediately if you need assistance.

You will receive detailed invoices and a certificate of conformity with every order. These documents verify the authenticity of the products and can be used for local authority checks.

Yes! We welcome our customers to visit our warehouses in Bucharest. However, visits are only for product quality verification—all purchases must still be made online. Our office is located in central Bucharest at Paul Urechescu 10 Street.

Once you have an account, you will receive WhatsApp or Email notifications for new campaigns. The OFFERS section on our platform displays upcoming campaigns and their launch dates.

Currently, we serve retailers within the European Union. Specific country availability will be discussed with your account manager.